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Sunnova Energy Corporation - Profile & Reviews

Sunnova is a leader in residential solar, battery storage and system protection services, with customers across the U.S. and its territories. We are your source for clean, affordable, and reliable energy, with a simple mission: to power energy independence so our customers have the freedom to live life uninterrupted™.

88 reviews

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  • "No more worries!"

    Reviewed Jul 23, 2020

    Now I don't have to worry about my meats going bad or having to turn on the gas generator when the electricity goes. The smell of the generator made me sick.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Jul 23, 2020
    Response from Sunnova Energy Corporation
    Responded Jul 23, 2020

    Hello nenadejunior423, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

  • "Pura energía it’s bad"

    Reviewed Jul 22, 2020

    Sunnova was a good company but Pura Energia retailers was very very poor in customer service

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Jul 23, 2020
    Response from Sunnova Energy Corporation
    Responded Jul 23, 2020

    Good morning crp417, Thank you for your feedback we use all of our customer comments to better our customer service programs. We will forward this feedback to our dealer and we do apologize for any inconvenience this may have caused. Thank you ^MP

  • "Saving money"

    Reviewed Jul 20, 2020
    "Saving money"

    Reviewed Jul 20, 2020

    I love the fact that I got the solar system. Less money I have to pay out for electricity

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Jul 21, 2020
    Response from Sunnova Energy Corporation
    Responded Jul 21, 2020

    Good morning zilphasheppard, thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Amazed"

    Reviewed Jul 16, 2020
    "Amazed"

    Reviewed Jul 16, 2020

    My husband and I are truly amazed and blessed to have solar. Best investment we made.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Jul 16, 2020
    Response from Sunnova Energy Corporation
    Responded Jul 16, 2020

    Good morning shumm12, thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "BEST TWO WORKER THAT I HAVE EVER MET"

    Reviewed Jul 15, 2020
    "BEST TWO WORKER THAT I HAVE EVER MET"

    Reviewed Jul 15, 2020

    YOUR WORKING WERE THE GREATEST PEOPLE EXPLAN EVERYTHING THEY DID .

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Jul 16, 2020
    Response from Sunnova Energy Corporation
    Responded Jul 16, 2020

    Good morning fvcazares, thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "I wish I can do 0 in rating, not 1"

    Reviewed Jul 09, 2020
    "I wish I can do 0 in rating, not 1"

    Reviewed Jul 09, 2020

    Really bad customer service, took me 5 months waiting for a tech guy to review my system. On the billing they are always changing the reading of the previous year, how is that possible??? And now they say my production is almost 100%. Even when the system was not working for almost half of the previous year. C'mon

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Jul 09, 2020
    Response from Sunnova Energy Corporation
    Responded Jul 09, 2020

    Good afternoon ivankbc333,

    Thank you for your correspondence, our records indicate that an Issue Resolution Specialist is working to address your concerns. We are working diligently to get this matter resolved.
    The Issue Resolution Specialist assigned to your case will be in contact with you shortly to provide an update. Again thank you for your patience and for being a valued customer. ^MP

  • "The Best of the best!"

    Reviewed Jul 04, 2020

    I can’t express how grateful I am for Suntuity Solar ! Very attentive and there customer service skill are outstanding! You want good service call Suntuity ! You won’t regret it !

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Jul 07, 2020
    Response from Sunnova Energy Corporation
    Responded Jul 07, 2020

    Good morning cassie9310, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "0 rating very angry"

    Reviewed Jun 30, 2020

    My electric bills have tripled, I can not get anyone to help. TXU says I was never put on the program. My neighbor is getting bills for $11 and & $0. my bills have been $116.49 and $201.19. plus paying TXU and Oncor. I can not pay these bills. if I can't get help, I am going to the news media. Also, I never got my NEST thermostat.

    Sharon Palomo
    116 Volunteer Dr.
    Arlington TX 76014

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Jun 30, 2020
    Response from Sunnova Energy Corporation
    Responded Jun 30, 2020

    Hello Sharon, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience, One of our Issue Resolutions Specialist will contact you right away. Thank you ^OA

  • "so many phone calls and different visits"

    Reviewed Jun 26, 2020
    "so many phone calls and different visits"

    Reviewed Jun 26, 2020

    Just found that the amount of phone calls to be unnecessary , same message coming from 3 different areas... the right hand dosen't know what the left is doing.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Jun 29, 2020
    Response from Sunnova Energy Corporation
    Responded Jun 29, 2020

    Hello ampgaray, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience, if you could please send us an email to resolutions@sunnova.com with your system id/contact number we will look into this right away. Thank you ^OA

  • "Meh"

    Reviewed Jun 26, 2020

    Customer service isn’t the best, the rep that presented me with the services had an app that showed usage vs production. Now I believe the app is from the inverter company. But you have a have an account maybe for you by the service provider.... But Sunnova keeps pointing me back to the installer, and the installer points me back to Sunnova......

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Jun 29, 2020
    Response from Sunnova Energy Corporation
    Responded Jun 29, 2020

    Hellorandyborders2516, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Please send us an email to resolutions@sunnova.com we are here to help. One of our Resolution Specialists will contact you shortly.^OA

  • "Couldn’t have been easier"

    Reviewed Jun 25, 2020
    "Couldn’t have been easier"

    Reviewed Jun 25, 2020

    From the knock at my door by Juan to the completion of the installation to today Sunnova was friendly attentive and the whole process was seamless. Great product great installation and I am putting more into the grid then I am using offsetting my normal $$$ bill to $. I am so very thankful I opened the door and listened to the presentation.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Jul 02, 2020
    Response from Sunnova Energy Corporation
    Responded Jul 02, 2020

    Thank you for sharing your story tina.perez06! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^OA

  • "It's About Time..."

    Reviewed Jun 11, 2020
    "It's About Time..."

    Reviewed Jun 11, 2020

    Hello to all my beautiful people. I've been spending around $140 per month on grid power, and most of the cost was from the AC and the pool pump working every day.

    One day, my neighbors were having a presentation with Suntuity representatives and had their solar installed. I already knew that solar was the way to go, so I heard the presentation and the part of leasing got my attention.

    The teams were prepared and had the solar panels installed with no problems at all.

    The leasing payments started at $93.44/mo and the first bill came to $12.61 for the first month.

    I look forward to having the panels create an additional form of income and finally have the electric company send me money back, for the first time. Go solar guys. It's worth it...

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Jun 12, 2020
    Response from Sunnova Energy Corporation
    Responded Jun 12, 2020

    Good morning Nelsonisok, Thank you for your positive feedback , we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Delaying of refinancing my mortgage loan"

    Reviewed Jun 08, 2020
    "Delaying of refinancing my mortgage loan"

    Reviewed Jun 08, 2020

    I am writing this review to to notify you of the problem with refinancing your mortgage with Sunnova. In order to refinance your mortgage with Sunnova solar panels you need to send Sunnova a check for a 100 dollars. The 100 dollar check is for a subordination fee. The subordination fee is to send your loan officer the solar panel information. My problem with Sunnova was that I overnight the check for the subordination Fee through FedEx to Sunnova, and the check was lost delaying my closing. I called Sunnova several times and no one helped me. I request to speak to a supervisor and I never got in contact with one. Customer service for Sunnova refused to give me their full names. I regret getting these solar panels from Sunnova.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Jun 08, 2020
    Response from Sunnova Energy Corporation
    Responded Jun 08, 2020

    Good morning onlyjr24, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience, if you could please send us an email to resolutions@sunnova.com with your system id/contact number we will look into this right away. Thank you ^MP

  • "Great service and money savings"

    Reviewed Jun 04, 2020
    "Great service and money savings"

    Reviewed Jun 04, 2020

    I was hesitant about getting solar for many years, but I finally took the plunge. The experience has been pleasurable, and even though I haven't seeing any savings yet, I expect to as the summer drags on.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Jun 05, 2020
    Response from Sunnova Energy Corporation
    Responded Jun 05, 2020

    Good morning medonor2002, Thank you for your feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Great service until installation was completed"

    Reviewed May 28, 2020
    "Great service until installation was completed"

    Reviewed May 28, 2020

    Our sales person Harry was the best. Always available. The installation team great. The only problem was with the office staff. Rosa was not good at communicating . We had to call Harry to move things forward. We thought we were all set and then found out Eversource still had to install another meter. Disappointed that we lost 2-3 weeks of solar energy. All in all a great experience.
    The “wrap” up part needs some work.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 29, 2020
    Response from Sunnova Energy Corporation
    Responded May 29, 2020

    Good morning cameron.daly, thank you for your feedback we use all of our customer comments to better our customer service programs. Welcome to the Sunnova family!. ^MP

  • "Great"

    Reviewed May 27, 2020

    Great to finally have alternative source for electricity! All workers were professional. Showed up on time and went about their work efficiently. Kept me informed of what was done and next steps. Cleaned up after themselves.

  • "Everything was done so nicely. Fast, professional and clean."

    Reviewed May 27, 2020
    "Everything was done so nicely. Fast, professional and clean."

    Reviewed May 27, 2020

    Very good job. Even received a call to make sure I knew how to throw the switch. Thank you.

  • "Cancellation of contract"

    Reviewed May 22, 2020

    Sunnova cancelled contract twice because of the length of the installation. They did not respond to my emails I sent to the person they told me to contact.
    It has been resolved but the process caused some unnecessary anxiety.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 22, 2020
    Response from Sunnova Energy Corporation
    Responded May 22, 2020

    Good morning sharrosen, Thank you for your feedback, we use all of our customer comments to better our customer service programs, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Great"

    Reviewed May 21, 2020

    Great service.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 22, 2020
    Response from Sunnova Energy Corporation
    Responded May 22, 2020

    Good morning wfoster2, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Good!"

    Reviewed May 21, 2020
    "Good!"

    Reviewed May 21, 2020

    HI, IT ALL WENT GOOD
    IT TAKES A WHILE FOR IT TO ALL BE DONE.THAT WAS SAID TO US SO IT'S OK.NOW I'VE BEEN WAITING A LONG TIME ON THAT STIMULUS CHECK PROMISED FOR THE PURCHASE OF THE SOLAR PANAL

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 22, 2020
    Response from Sunnova Energy Corporation
    Responded May 22, 2020

    Good morning heavensgold1971, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Love it "

    Reviewed May 20, 2020
    "Love it "

    Reviewed May 20, 2020

    This is just what I need to have clean energy and save money. The whole process has been excellent.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 22, 2020
    Response from Sunnova Energy Corporation
    Responded May 22, 2020

    Good morning griffinjones07, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "AW"

    Reviewed May 20, 2020
    "AW"

    Reviewed May 20, 2020

    Great

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 21, 2020
    Response from Sunnova Energy Corporation
    Responded May 21, 2020

    Good morning warrenr17, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Venture Solar Panels"

    Reviewed May 19, 2020
    "Venture Solar Panels"

    Reviewed May 19, 2020

    Our team was very, professional, knowledgeable, neat and answered all of our questions! So excited to go green and Save money!

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 20, 2020
    Response from Sunnova Energy Corporation
    Responded May 20, 2020

    Good morning tgeorge717, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Old Bridge Job"

    Reviewed May 19, 2020

    Excellent work. Everything that was commits was completed quickly and very professionally.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 19, 2020
    Response from Sunnova Energy Corporation
    Responded May 19, 2020

    Good morning mgnwinslow, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Good solar"

    Reviewed May 18, 2020

    Everything went well.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 19, 2020
    Response from Sunnova Energy Corporation
    Responded May 19, 2020

    Good morning jp2226, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Simply "

    Reviewed May 18, 2020
    "Simply "

    Reviewed May 18, 2020

    Trinity Solar and Sunova made it so simple for me to go Solar I would suggest it to all my friends and family!

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 18, 2020
    Response from Sunnova Energy Corporation
    Responded May 18, 2020

    Good morning santibyrd, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Sunova is awesome"

    Reviewed May 15, 2020
    "Sunova is awesome"

    Reviewed May 15, 2020

    I love the whole experience

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 18, 2020
    Response from Sunnova Energy Corporation
    Responded May 18, 2020

    Good morning nahuytlsanchez, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Service for solar"

    Reviewed May 14, 2020

    During this difficult time Sonnovia was able to install and activate our new solar system. Now we are already seeing the savings through solar use.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 15, 2020
    Response from Sunnova Energy Corporation
    Responded May 15, 2020

    Good morning virgobaby9, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Customer Service"

    Reviewed May 12, 2020

    I had a great rep come to my home. Kevin explained everything thoroughly. Highly recommended

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 14, 2020
    Response from Sunnova Energy Corporation
    Responded May 14, 2020

    Good morning completemotivation, thank you for your feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "A to Z."

    Reviewed May 12, 2020
    "A to Z."

    Reviewed May 12, 2020

    Everything was quick, professional, respectful, tidy and everyone was fantastic to work with.
    I gave 4 stars on value, because I know overall prices can be much lower... or at the least there should be volume type discounts for large systems (I have a crappy old truck parked in the driveway and a very nicely equipped one onthe roof!!

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 13, 2020
    Response from Sunnova Energy Corporation
    Responded May 13, 2020

    Good morning scottkieper, thank you for your feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "A 5 Star Company"

    Reviewed May 08, 2020

    So far so good. Deal with confidence

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 09, 2020
    Response from Sunnova Energy Corporation
    Responded May 09, 2020

    Good morning zacksgm , thank you for your feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Use Sunnova-not a single issue"

    Reviewed May 08, 2020
    "Use Sunnova-not a single issue"

    Reviewed May 08, 2020

    Everything discussed from beginning to end correct and on time. Explanation of what happens, how solar feeds grid, impact on my current energy bill all very clear. We’re able to answer all my questions.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 09, 2020
    Response from Sunnova Energy Corporation
    Responded May 09, 2020

    Good morning warehamye , thank you for your feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Decent offering, great follow through with execution."

    Reviewed May 07, 2020
    "Decent offering, great follow through with execution."

    Reviewed May 07, 2020

    Sunnova via Trinity Solar had the best experience from the explanation of the solar plan to strategizing the panel placement, tips for tree removal to benefit direct sun etc.
    what could be better is a near real time tracking of solar energy generated rather than a 48 hour lag. Enabling the app download and account set up on the last day of set up or turning on would be more ideal.
    During the contract, I had to sign three times because the folks in contract review wanted my signature be a certain way rather than what’s on my license :) that part was interesting but caused me a delay of 3-5 weeks due to the back and forth.
    Barring those feedback bullets, I’d recommend these two companies if you live in Rhode Island.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 09, 2020
    Response from Sunnova Energy Corporation
    Responded May 09, 2020

    Good morning saiasap, Thank you for your feedback we use all of our customer comments to better our customer service programs. Thank you for choosing Sunnova and welcome to the family!. ^MP

  • "Good Jov"

    Reviewed May 07, 2020
    "Good Jov"

    Reviewed May 07, 2020

    A good job from start to finish. Well explained at the beginning, which allowed me to make an informed decision. Paperwork was easily completed and understandable with any questions answered thoroughly. Installation was quick and clean, with no damage done to any part of my property. The only difficulty appeared at the end of the project when descriptions and drawings originally submitted to SCE didn't match up with what was installed. These problems were dealt with quickly by the company. Overall, I'm happy with the whole process.

  • "good service"

    Reviewed May 07, 2020

    good service

  • "Sunnova Experience"

    Reviewed May 06, 2020

    I like the web site and all the information available as I log in. It is easy to use and navigate.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 07, 2020
    Response from Sunnova Energy Corporation
    Responded May 07, 2020

    Good morning rezzdogg51, Thank you for your positive feedback, we do appreciate your business , and welcome to the Sunnova family!. ^MP

  • "Excellent customer service"

    Reviewed May 06, 2020

    Very responsive and proactive in getting through the design, permitting, and installation. Patient when they needed to deal with some permitting issues.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 07, 2020
    Response from Sunnova Energy Corporation
    Responded May 07, 2020

    Good morning rena.cyvas, Thank you for your positive feedback, we do appreciate your business , and welcome to the Sunnova family!. ^MP

  • "New customer"

    Reviewed May 04, 2020

    Everyone was very helpful in learning about the installation process, the operation as well as the financial information. The installation was well organized and the crew was neat and efficient. I look forward to reaping the benefits of solar power.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 05, 2020
    Response from Sunnova Energy Corporation
    Responded May 05, 2020

    Good morning kayjay1, Thank you for your positive feedback, we do appreciate your business , and welcome to the Sunnova family!. ^MP

  • "Need a new panel"

    Reviewed May 01, 2020

    I’m very happy with the service, however one of my newly installed panels has a very noticeable white scratch across it and everyone asks what happened to it! I’d like to have it replaced - as I don’t think it’s good for your company’s reputation when people see it! It is working fine and producing energy, however it cosmetically looks awful! I’m hoping to have it changed for one not scratched ASAP! Thank you

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 04, 2020
    Response from Sunnova Energy Corporation
    Responded May 04, 2020

    Good morning hardwick242, Thank you for your positive feedback, we do appreciate your business, if you have any questions regarding the installation of your system please feel free to reach out to by sending your contact info/system id to resolutions@sunnova.com we will reach out to you soon. Thank you ^MP

  • "Professional service"

    Reviewed May 01, 2020
    "Professional service"

    Reviewed May 01, 2020

    Quality work, well planned and your staff was professional.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded May 04, 2020
    Response from Sunnova Energy Corporation
    Responded May 04, 2020

    Good morning agury574, Thank you for your positive feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP

  • "Our Installation"

    Reviewed Apr 29, 2020

    Communication from local offices was very good for each step of the process. Even on the first day of installation, when a design change was necessary, we had a field supervisor on site who was on the phone with design engineers, and the glitch was remedied in about 30 minutes. The installation team was thoughtful, courteous and was careful in all details. We are very pleased now that we’re connected to the grid.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 30, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 30, 2020

    Good morning jon.kier47, Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP

  • "Sunnova Energy"

    Reviewed Apr 29, 2020

    Sunnova Energy did an amazing job. They communicated with me on every step and always stayed in contact. They were very professional and I would definitely recommend them.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 30, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 30, 2020

    Good morning jlowmanfxdb, Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP

  • "Very Pleasant Experience"

    Reviewed Apr 29, 2020

    The has been Avery enjoyable experience. There was little work for me to do. I was kept informed of the progress throughout the whole process. If I had any questions I got quick and concise responses. I would highly recommend this corporation. They were highly professional throughout the whole process.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 30, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 30, 2020

    Good morning mikewhite4848, Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP

  • "Service"

    Reviewed Apr 29, 2020
    "Service"

    Reviewed Apr 29, 2020

    Sunnova did a great job very timely very professional and the work looks nice I would recommend them everyday

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 30, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 30, 2020

    Good morning lljdmj , Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP

  • "Solar panels"

    Reviewed Apr 27, 2020

    Workers were very professional, service was very good. Would recommend this product to anyone.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 29, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 29, 2020

    Good morning Jay421, Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP

  • ""

    Reviewed Apr 24, 2020
    ""

    Reviewed Apr 24, 2020

    So far so good

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 27, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 27, 2020

    Good morning jacsmate, Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP

  • "Long process but worth the wait"

    Reviewed Apr 23, 2020
    "Long process but worth the wait"

    Reviewed Apr 23, 2020

    My solar panel project's progress from signing to flipping the switch on took months, not weeks, but I was kept informed about the steps being taken. If I had questions, I had multiple contacts to ask for answers. I had no idea at the outset how many local approvals, permits, physical alterations to yard foliage, updated breaker boxes, special meters, and multiple inspections were required. Sometimes it seemed to be two steps forward and one step back, getting those approvals. I've come to appreciate that my city's regulations, while tedious, are intended to assure my home's safety. The installation of new boxes, meters, and the solar panels was accomplished with no real effort on my part beyond being available to keep my dogs out of the workers' space. Nor was I asked to pay for any of the required equipment, installation, tree-trimming, or inspections beyond my original contract agreement. My panels have only been active for about a month, so I don't yet know how the balance of use/generation is going to play out, but I enjoy the regular reports from the company and my first bill from my regular power company (after only 2 weeks) was tiny. The panels look nice and seem to be doing their job. Check back with me in August!

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 24, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 24, 2020

    Good morning sherrjoh7, Thank you for your 5 star review. We do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Residential solar"

    Reviewed Apr 23, 2020

    I’m still waiting on instruction on connecting to a portal so I can understand system performance. Please email

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 24, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 24, 2020

    Good morning JoCarr, Thank you for your 5 star review. If you would like assistance setting up your customer portal please send us an email to resolutions@sunnova.com with your system id/contact number and an Issue Resolution Specialists will be reach out to you soon. Thank you ^MP

  • "Excellent"

    Reviewed Apr 22, 2020
    "Excellent"

    Reviewed Apr 22, 2020

    The sales person I first need was very professional and knew what he was about he and the work team was wonderful

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 24, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 24, 2020

    Good morning lloydgcurrie1104, Thank you for your 5 star review. We do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Wow!"

    Reviewed Apr 21, 2020
    "Wow!"

    Reviewed Apr 21, 2020

    Once the rep explained everything to me, they took care of everything. I mean everything. :-) I believe they needed access to the inside once, maybe twice. When it was time to turn the system on, they called, asked to turn the the lever to the on position, and that was it. As far as the customer service, install crew and process, it was A+. Now let's see if I can save some money. ;-)

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 21, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 21, 2020

    Hello jvaz007 , we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^OA

  • "Home energy"

    Reviewed Apr 21, 2020
    "Home energy"

    Reviewed Apr 21, 2020

    Since it’s the first time having solar panels I hope I save money and save energy

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 24, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 24, 2020

    Good morning david.orte, Thank you for your 5 star review. We do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Solar installation"

    Reviewed Apr 20, 2020

    This was a second install on my property. My first was approximately 5 years ago. At that time everything went smoothly. This time around I knew what to expect and I had another good experience. Everyone from the sales department to the concierge, to the installation team all made the project progress steadily from start to finish.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 21, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 21, 2020

    Good morning objoekoby, Thank you for your 5 star review. We do appreciate your business, and welcome to the Sunnova family!. ^MP

  • "Beware when you try to tramfer, sell, or buy with Sunnova services"

    Reviewed Apr 17, 2020
    "Beware when you try to tramfer, sell, or buy with Sunnova services"

    Reviewed Apr 17, 2020

    This is the absolute worst solar lease service anyone can have the unfortunate experience to deal with. I have been in Escrow and been trying to have the current owners lease contract transferred to my name so we can close and get funding for the home purchase. After 5 phone calls and spending 3 weeks trying to have this done, Sunnova could not deliver a transfer contract to me for signing to close the deal. There is no sense of urgency on Sunnova's part for the clients situation. Sunnova does not return phone calls and has not once follow-up when they could not process accordingly. If there's ever a company that seems to not give a hoot about their clients or potential clients, it is Sunnova. In contrast, Solar City/Tesla was asked to transfer their contract to me and the entire process from credit check to signing the contract took less than 30 minutes after 1 phone call to Tesla. I have never been so frustrated with any business more than Sunnova.

    I write this review because of sorrow for my own situation, I hope if you're reading this you will not make the make the mistake of doing business with them if you have a choice. If you have solar panels install on your property affiliated with Sunnova, you could be in for this same disaster when you try to sell or buy.

    Sunnova, this is not how to do Business! Simply unacceptable and shame on you for creating such a bad service to ruin people from home purchases.

    Sunnova, you know who I am. I will write as many of these review as I can find forums for because  consumers should all know about your horrible services. Shame on you!

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 17, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 17, 2020

    Hello Wilson L, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Records show your concern is currently being addressed by Sunnova corporate office.^OA

  • "Roof work to install solar panels."

    Reviewed Apr 15, 2020
    "Roof work to install solar panels."

    Reviewed Apr 15, 2020

    This process has been the worst experience I have had. I do not recommend it to anybody. I will give zero stars if I could.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 16, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 16, 2020

    Good morning mena5918, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. If you could please send us a private message with your system id/contact number to resolutions@sunnova.com we will look into this right away. Thank you^MP

  • "Top Notch"

    Reviewed Apr 15, 2020

    Great experience from first contact with sales Rep. Jonathon until completion of installation. All personnel involved have been great. Thanks

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 16, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 16, 2020

    Good morning pwr21 , Thank you for your positive 5 star feedback and welcome to the Sunnova family!. Thank you ^MP

  • "They did a great job"

    Reviewed Apr 15, 2020

    Everything was fast and everything worked out amazing.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 16, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 16, 2020

    Good morning kbarth3, Thank you for your positive 5 star feedback and welcome to the Sunnova family!. Thank you ^MP

  • "Worst company out there"

    Reviewed Apr 13, 2020

    In December I signed contract for Sunnova to install solar panels on my roof. 4 months later and still isn’t turned on. A company named titan is supposed to turn on but they don’t answer their phones and I was told by Sunnova that they are closed. It’s Monday. What kind of company is closed on Monday. Since they only have to switch it over from outside, and do not have to have contact with anyone not sure why they would close their business. This company is a scam. Called the person who sold me this crap and of course I hear nothing back from him. I called the customer service for Sunnova and first guy hung up on me. Second promised to call me tomorrow. I’m not waiting for that return call because it’s not coming. Please don’t waste your time on this company all they are selling is lies. They have also lost better business bureau standing because of all the complaints. Mine will be added to the long list. If I could give a zero I would have

  • "Service Issue"

    Reviewed Apr 09, 2020

    Our solar panels have not been functioning for over 16 months, yet Sunnova continues to take the monthly payments. We were not aware that our system failed until receiving a substantial end of the year bill from Pacific Gas and Electric Company (PG&E). I have been trying for over 4 months to get Sunnova to a) replace the broken meter and b) reimburse us for electric expenses incurred while the system was not functioning. To date we have gotten nothing but the runaround from Sunnova customer service. I have been told that the part is on order and assigned a case. . .at least 3 different times, and still we have not seen any results. I have been told that I would receive a reimbursement for high utility bill by 1/30/20, but have received nothing. Several times, I have requested a response from a company representative who has the authority to resolve these issues....I'm still waiting!

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 09, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 09, 2020

    Good morning smmariani , We are sorry this was your experience with Sunnova, this is not a typical Sunnova experience. If you could please send us an email at resolutions@sunnova.com with your contact info we will look into this right away. ^MP

  • "sunnova solar"

    Reviewed Apr 08, 2020
    "sunnova solar"

    Reviewed Apr 08, 2020

    went with there lease plan. very happy so far producing 50 % of my electric bill this was my choice.
    from sales rep to final product they did a great job.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 08, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 08, 2020

    Hello jcampo , Thank you for your positive 5 star feedback and welcome to the Sunnova family! Thank you ^OA

  • "Easy switch"

    Reviewed Apr 06, 2020
    "Easy switch"

    Reviewed Apr 06, 2020

    I am so thankful for this team. They were prompt and everyone knows exactly what they were doing. Everything was explained in detail. Team Zac was easy to work with. Thanks

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 07, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 07, 2020

    Good morning Rfphillips , Thank you for your positive 5 star feedback and welcome to the Sunnova family! Thank you ^MP

  • "Great service"

    Reviewed Apr 06, 2020

    I am very pleased with the service and attention to detail that I received from Sunnova. I feel like the install and conversion happened without having to do a thing. They took care of everything in a timely manner and were great during the entire process.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 06, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 06, 2020

    Good afternoon pcpeterson427, Thank you for your positive 5 star feedback and welcome to the Sunnova family! Thank you ^MP

  • "Wow"

    Reviewed Apr 06, 2020
    "Wow"

    Reviewed Apr 06, 2020

    Good customer service. All service representatives and installation personnel were the highest quality. Installation was flawless and seamless. Everything was timely and thoroughly thought out. Been on the grid one month now with no problems. So far so good.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Apr 06, 2020
    Response from Sunnova Energy Corporation
    Responded Apr 06, 2020

    Good morning rl08225, Thank you for your positive 5 star feedback and welcome to the Sunnova family! Thank you ^MP

  • "Perfect Decision!"

    Reviewed Mar 16, 2020

    Very honest people. The crew that came to install the panels were excellent!

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Mar 18, 2020
    Response from Sunnova Energy Corporation
    Responded Mar 18, 2020

    Hello jixcolin, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^OA

  • "Thanks"

    Reviewed Mar 05, 2020
    "Thanks"

    Reviewed Mar 05, 2020

    Best decision ever
    From the beginning through the end of the installation
    Five star company highly recommended

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Mar 06, 2020
    Response from Sunnova Energy Corporation
    Responded Mar 06, 2020

    Hello wsurgik, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^OA

  • "Excellent service from start to finish:"

    Reviewed Mar 05, 2020
    "Excellent service from start to finish:"

    Reviewed Mar 05, 2020

    The process has been smooth and the product is great. All my questions were answered quickly.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Mar 05, 2020
    Response from Sunnova Energy Corporation
    Responded Mar 05, 2020

    Good afternoon phillip.quintana, thank you for the feedback, we use all of are customer comments to better our customer service programs welcome to the Sunnova family!. ^MP

  • "Solar"

    Reviewed Feb 28, 2020

    Instalation was good, however I tried several times after the install to contact the office to find out when the bill would arrive so I could pay in full for it. I got it will come later, Never did get a bill or notification when payment was due. It wasn't until wandering thru My Sunnova that I found it and had a charge of $200 extra in interest. Not happy about that.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Mar 02, 2020
    Response from Sunnova Energy Corporation
    Responded Mar 02, 2020

    Good morning penryprtrvll1, Thank you for your feedback if you could please send us a message to resolutions@sunnova.com we will look into this right away. ^MP

  • "Love to ruin people's credit"

    Reviewed Feb 26, 2020

    I lost job of 19 years. a senior, have maxed out my credit card to pay my lease
    Now that I cannot, Sunnova Customer Service says they're sendinge to collections
    I have offered to pay $20
    00 a month towards bill but no response
    The payment is not that past due
    Cannot find a job making what I did before
    Have to try and at least pay what I can
    They don't care
    lived here for 23 years. Will have to sell or file bankruptcy.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 27, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 27, 2020

    Good afternoon rapgod1958, We are sorry this was your experience with Sunnova, this is not a typical Sunnova experience. If you could please send us an email at resolutions@sunnova.com with your contact info we will look into this right away. ^MP

  • "Hole in the wall"

    Reviewed Feb 26, 2020

    You did good installing the system, but you left a hole in my wall, when you installed the AC cut off panel. I would like to it repaired.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 26, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 26, 2020

    Hello Inspcreek, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience. If you need assistance we are here to help simply send us an email to resolutions@sunnova.com and a Issue resolutions specialist will reach out to you soon. Thank you ^MO

  • "Happy!!"

    Reviewed Feb 25, 2020

    I am very satisfied with Sunnova thus far.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 26, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 26, 2020

    Hello cats4dogslaughing, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^MO

  • "Solar Made Easy"

    Reviewed Feb 25, 2020

    I have been so very pleased with Sunnova from their sales rep, to the contractors who did the work on my home and to the customer reps.

  • "Activation"

    Reviewed Feb 25, 2020

    Activation took a little longer than expected

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Good morning dennis, thank you for your feedback we use all of our customer comments to improve our customer service programs. Welcome to the Sunnova family!. ^MP

  • "Not yet ..."

    Reviewed Feb 25, 2020

    Can't review, have not received a bill yet to determine how it's working!

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Hello dngfree, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^OA

  • "Sunnova Sucks!!"

    Reviewed Jan 25, 2020

    Sunnova has been ripping me off from day one. Their systems do not provide the adequate amount of kilowatts per month to power your home. You get billed both by Sunnova and your local carrier. If your considering solar for your home, run don’t walk run away from this company. They are crooks. Those of you who are suffering like me with Sunnova please contact me. Together we can make a difference.

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Hello vintage1, We are sorry you had to go through this ordeal. This is not a typical Sunnova Experience. If you could please send us a message to resolutions@sunnova.com with your System ID/Phone number where we can reach you?. One of our Issue Resolutions Specialist will contact you within 1 Business day.^OA

  • "What service?"

    Reviewed Jan 14, 2020

    My system (6 years old) has been broken for 6 months. Despite by contract that they are supposed to monitor the system, I had to bring it to their attention when I noticed consecutive summer months of very low production. I have been told “a technician will be contacting me soon” for months. I never get an answer to any questions. I’m not sure the technician actually exists. If he does, he must be very busy dealing with hundreds of broken systems, which isn’t a good sign either. I wonder at what point we can declare the contract null and void if they don’t hold up their end of providing service and maintenance?

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Hello katelaverick, We are sorry you had to go through this ordeal. This is not a typical Sunnova Experience. If you could please send us a message to resolutions@sunnova.com with your System ID/Phone number where we can reach you?. One of our Issue Resolutions Specialist will contact you within 1 Business day.^OA

  • ""We need to do a credit check., even tho you're in the middle of escrow getting a mortgage""

    Reviewed Jan 14, 2020
    ""We need to do a credit check., even tho you're in the middle of escrow getting a mortgage""

    Reviewed Jan 14, 2020

    When is this ever a good idea?

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Hello rod, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience. If you need assistance we are here to help simply send us an email to resolutions@sunnova.com and a Issue resolutions specialist will reach out to you soon. Thank you ^MO

  • "Terrible company"

    Reviewed Dec 17, 2019

    It all started when the sales representative came to my house and gave me nothing but lies all his information to get mice business was all lies nothing that he said was done through this company my bill is now higher than before I had soldier I am very disappointed they are are a terrible company to have I highly recommend not going with this company they're liars And you will be paying twice as much as what your pain without soldier I got lot been to a contract for 30 years that I cannot get out of I highly recommend to not go with this company

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Hello Ramirezjo1969, We are sorry you had to go through this ordeal. This is not a typical Sunnova Experience. If you could please send us a message to resolutions@sunnova.com with your System ID/Phone number where we can reach you?. One of our Issue Resolutions Specialist will contact you within 1 Business day.^OA

  • "TERRIBLE! TERRIBLE!"

    Reviewed Sep 10, 2019

    Have had Sunnova for 3 years. So far, our system has not even come close to the projected production amount. I now pay 2 power bills monthly. It costs us more then when we did not use solar. Very unhappy and I would not recommend this company to anyone. Multiple calls in to the company, and just keep getting the run-around, and "We're working on it, will give you a call back". We're considering hiring an attorney to help us get out of this mess!

    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Good morning djerseygirl66, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience. If you need assistance we are here to help simply send us an email to resolutions@sunnova.com and a Issue resolutions specialist will reach out to you soon. Thank you ^OA

  • "Go elsewhere ! "

    Reviewed Jul 31, 2019

    I have had solar since May 2019 . My install was done by Trinity Solar. Funding was done through Sunnova . I was pleased with first bill ($103 to Sunnova and $12.84 to U.I. ) . Then it went all wrong ! I was monitoring my production on line and noticed on June , 15 production stopped . It is now July 30th and still no production . Called Sunnova at least 8 times . Their customer service is inept. By contract they are responsible for monitoring my system. They had no clue . They keep telling me that they are going to “escalate my case “. I escalated my own case by calling Trinity ‘s (Installer ) salesman and service techs . Trinity has been helpful but bottom line is during hottest months and with A.C. running I am tired of excuses ! Again run don’t walk away ! Sunnova sucks !

    3 people found this helpful
    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Hello efitzgerald, We are sorry you had to go through this ordeal. This is not a typical Sunnova Experience. If you could please send us a message to resolutions@sunnova.com with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you within 1 Business^MO

  • "Very happy run order to save the energy"

    Reviewed Jul 25, 2019
    "Very happy run order to save the energy"

    Reviewed Jul 25, 2019

    So happy to save the energy.

    1 person found this helpful
    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Hello reokosova, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^MO

  • "full of cra----"

    Reviewed Jun 21, 2019

    not what was talked about by the agent, a system to small now i pay two power bills

    2 people found this helpful
    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Hello scottobrien2004, We are sorry you had to go through this ordeal. This is not a typical Sunnova Experience. If you could please send us a message to resolutions@sunnova.com with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you within 1 Business.^MO

  • "Don't get involved with this company"

    Reviewed Dec 30, 2018
    "Don't get involved with this company"

    Reviewed Dec 30, 2018

    If I had to do it over agin, I would not have used Sunnova or any subsiderary partner like Zing who markets their services on their behalf. While having solar panels has saved me 30-50% off my electric bills, the contracts and agents basically misrepresented the contract. While the company claims they do not put a lien on your home for the panels, essentially that is why they do. I am have been trying to sell my home for 90 days, having over 30 showings, and 5 offers all of which were retracted upon review of the solar contract. Multiple title companies from both my realtor and potential buyers have all said while the contract is not a “lien” it is enforced like one making it extremely difficult to transfer services and complete a sale on the home. The solar company gives you a few options when it comes time to sell your home, all of which are extremely difficult and can cause you to break the terms of your contract both with them or the buyers. Unless you plan on living in the same home for 25 years or buy a system full price, it simply is not worth it. The company gets the tax incentives and the panels won’t increase value you in your home when it comes time to sell. Better yet they start charging you before you even have the system installed during the 6 month process to get permits, plans, and installation. The sales people are misleading and work on a quota system receiving bonuses for locking in so many contracts. There is no real honesty or integrity from the salesman/woman. I am currently working with a lawyer to have the system removed so I can sell my home

    3 people found this helpful
    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Hello Pip395, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience. If you need assistance we are here to help, simply send us an email to resolutions@sunnova.com and an Issue Resolutions Specialist will reach out to you soon. Thank you ^MO

  • "HORRIBLE COMPANY TOP TO BOTTOM"

    Reviewed Oct 23, 2018
    "HORRIBLE COMPANY TOP TO BOTTOM"

    Reviewed Oct 23, 2018

    HORRIBLE company. I inherited a Sunnova from the previous homeowner and it is TERRIBLY undersized and EXPENSIVE. The system does not produce enough solar energy and when they have you locked in to their 20 year contract you are TOTALLY screwed. I have called multiple times and want to know why other similar houses have bigger systems, why between my solar and energy bill combined I am paying more than other similar or even larger homes and what can be done. They always "open a case" but have NEVER once called me back. I called AGAIN today to check in and they just said, call our local partner Trinity Solar. They always make sure to remind you of the contract though and that you either buy it out or bend over. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE. Horrific customer service and just use the contract as a way to negate that the system sucks, they don't respond and changes can never be made without additional costs. I cannot wait until these things are gone. Praying a hurricane rips them off!

    3 people found this helpful
  • "Poor customer service"

    Reviewed Apr 21, 2018

    DO NOT DO BUSINESS WITH this company. They have no appreciation for the customer. I've had a problem with snow slides causing major damage to MY house and squirrels eating my roof due to SUNNOVAS leased panels. No one ever told me anything about snow and critter guards that I can have put up to protect their panels and my house for THOUSANDS of dollars at my expense. But don't worry their lease payment comes out of my bank account on time every month. This is the worst the worst company to deal with to try and resolve tour issues as a consumer. I am forwarding pictures of damages and the few email replies i get from them to better business and the news to get the word out, go elsewhere for this go green investment.

    2 people found this helpful
    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Hello jamman199, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience. If you need assistance we are here to help, simply send us an email to resolutions@sunnova.com and an Issue Resolutions Specialist will reach out to you soon. Thank you ^MO

  • "Extremely poor service"

    Reviewed Mar 27, 2018

    My system has gone down four times in the past year, once for a month. Service agents who take the call are courteous but provide a firewall to escalate an unsolved problem. Promises of a call back never happen.. I like the idea of solar but am sorry I got involved with this company.

    1 person found this helpful
    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Good morning eds42, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience. If you need assistance we are here to help simply send us an email to resolutions@sunnova.com and a Issue resolutions specialist will reach out to you soon. Thank you ^MP

  • "Federal incentives going where?"

    Reviewed Jul 07, 2017
    "Federal incentives going where?"

    Reviewed Jul 07, 2017

    I find it absolutely absurd that a company that gets reimbursed by the Federal government for green energy production only provides said service to the high class. God forbid you are actually a working class citizen with a few credit blemishes. I thought President Obama gave you these monies for the working class. Id give you a negative 5 if I could

    3 people found this helpful
    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Good morning scd422, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience. If you need assistance we are here to help simply send us an email to resolutions@sunnova.com and a Issue resolutions specialist will reach out to you soon. Thank you ^MP

  • "Customer Service"

    Reviewed Apr 21, 2017

    I recently had Sunnova Solar panels installed and I've asked questions by email and never received a response

    Is their any legal or other actions that can be taken to ensure I am not getting ripped off

    4 people found this helpful
    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Good morning fadjoy, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience. If you need assistance we are here to help simply send us an email to resolutions@sunnova.com and a Issue resolutions specialist will reach out to you soon. Thank you ^MP

  • "Does not service Texas"

    Reviewed Jan 04, 2017
    "Does not service Texas"

    Reviewed Jan 04, 2017

    They are listed as servicing Texas but when I called was told otherwise.

    3 people found this helpful
    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Good morning trunx1224, we now offer our products and services in selected areas in Texas. If you could please send us your contact information to resolutions@sunnova.com and we will look into this for you. ^MP

  • "Stay away"

    Reviewed Jul 25, 2016

    I have seen all types of solar loans/leases/PPA's and this one is a bad as they get. From their lack of customer service to their over production promises and their high rates, I see nothing good about this company.

    5 people found this helpful
    Melissa Pacheco
    Supplier
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020
    Response from Sunnova Energy Corporation
    Responded Feb 25, 2020

    Good morning aallanbeck, We are sorry this was your experience with Sunnova. This is not a typical Sunnova experience. If you need assistance we are here to help simply send us an email to resolutions@sunnova.com and a Issue resolutions specialist will reach out to you soon. Thank you ^MP

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