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Mosaic - Profile & Reviews

As the solar financial industry continues to grow, our commitment to being there right at the center, has never been stronger. We want to connect our customers’ desire to benefit from solar, with the services and financing they need to make that happen. But our true measure of impact is reflected in the number of people prospering in the collective push for 100 % clean energy.

131 reviews

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  • "Trash"

    Reviewed Jan 14, 2022

    It took way longer than it should have just to get approved then when we wanted to sell the house they had a technical issue that delayed closing.

    Marketing at Mosaic -
    Supplier
    Response from Mosaic
    Responded Jan 20, 2022
    Response from Mosaic
    Responded Jan 20, 2022

    Hello Sean,

    We would like to thank you for taking the time to share your honest feedback. We sincerely apologize for your negative experience when going through our loan transfer process.

    As this is a public forum, we are unable to share details about your account, however we would love to assist you further regarding this matter. Please feel free to contact us directly at (855) 746-5551 or at support@joinmosaic.com and reference your EnergySage review.

    We look forward to assisting you further!

    Best,
    Mosaic Customer Experience Team

  • "Quick and painless"

    Reviewed Jan 03, 2022

    Very efficient and great rates

    Marketing at Mosaic -
    Supplier
    Response from Mosaic
    Responded Jan 05, 2022
    Response from Mosaic
    Responded Jan 05, 2022

    Hello!

    We truly appreciate your amazing review! Mosaic takes pride in providing quick and efficient service!

    Should you need any assistance or have questions pertaining to your loan, please feel free to reach out to us at (855) 746-5551. We can be reached Monday through Friday from 6am - 9pm PST, Saturday and Sunday from 8am - 5pm PST

    Best,
    Mosaic Customer Experience Team

  • "Use any other company"

    Reviewed Dec 23, 2021

    If I were to list all of the detail of my experience it would quickly be written off as made up, because no company could be THAT bad right? So I will hit you with a few facts and let you decide from there. I reached out to the company on Feb. 26th 2021. My loan was approved March 4th, the panels went on my house on May 26th. My first payment was taken out in June and I made payments on my loan without my solar being turned on until December 14th. 7 months of payments without being able to use the thing I was paying for. At least a dozen times I was told someone would be out to my house to do work only to have them not show up. I would then have to reach out to the company to find out what was happening and then they would reschedule someone to come out again. Every time I spoke to them it was some other excuse as to why it wasn’t their fault (Covid, city of Phoenix, APS dragging their feet) but miraculously they always seemed to just get that permit approved right when I called. Convenient no?

    In September their customer service reached out to me to see if I wanted to “escalate” my request to get it done quicker. I said yes, but never heard back from them again and it still took an additional 3+ months to get my solar turned on. They also reached out to me in November and claimed they would pass my displeasure on to a higher authority, but once again I never heard back from customer service.

    Mosaic promised to not only cover the back payments I made from June to December, as well as pay me back for all the APS bills I had to pay while my solar was not on. While they did pay me back for the solar payments, they did not reimburse me for a single APS payments which would be in the ballpark of around $1500. Choosing this company not only created a 10 month headache of broken promises and straight up lies, but instead of making my energy bill around $150 for a solar payment, they made my payment for solar AND APS $300-$500 for the seven months I made payments with no service and broke their promise to pay it back. I am leaving out many frustrating details, but my suggestion is that you use any company for your solar needs that isn’t mosaic, you will most likely have a better experience.

    Marketing at Mosaic -
    Supplier
    Response from Mosaic
    Responded Dec 28, 2021
    Response from Mosaic
    Responded Dec 28, 2021

    Hello,

    Thank you for taking the time to leave your honest review of Mosaic. We apologize for the negative experience you have had with your loan and solar installation.

    As this is a public forum, we are unable to share further details regarding your account. However, we would love to look into this matter further. Please feel free to email us directly at support@joinmosaic.com and reference your Energy Sage review, or call us at your earliest convenience at (855) 746-5551. We can be reached Monday through Friday from 6am - 9pm PST, Saturday and Sunday from 8am - 5pm PST

    Warm regards,
    Mosaic Customer Experience Team

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Honored by Fast Company as a top ten most innovative company in energy for two consecutive years, we are dedicated to empowering clean energy prosperity through finance and technology. We’re making solar energy financing accessible and affordable for homeowners by providing the simplest most innovative and customer-friendly products in the industry.

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Established

2011

Mosaic Headquarters

300 Lakeside Dr., 24th Floor
Oakland, CA
94612 United States

States served by Mosaic

  • Alabama AL ,
  • Alaska AK ,
  • Arizona AZ ,
  • Arkansas AR ,
  • California CA ,
  • Colorado CO ,
  • Connecticut CT ,
  • Delaware DE ,
  • District of Columbia DC ,
  • Florida FL ,
  • Georgia GA ,
  • Hawaii HI ,
  • Idaho ID ,
  • Illinois IL ,
  • Indiana IN ,
  • Iowa IA ,
  • Kansas KS ,
  • Kentucky KY ,
  • Louisiana LA ,
  • Maine ME ,
  • Maryland MD ,
  • Massachusetts MA ,
  • Michigan MI ,
  • Minnesota MN ,
  • Mississippi MS ,
  • Missouri MO ,
  • Montana MT ,
  • Nebraska NE ,
  • Nevada NV ,
  • New Hampshire NH ,
  • New Jersey NJ ,
  • New Mexico NM ,
  • New York NY ,
  • North Carolina NC ,
  • North Dakota ND ,
  • Ohio OH ,
  • Oklahoma OK ,
  • Oregon OR ,
  • Pennsylvania PA ,
  • Rhode Island RI ,
  • South Carolina SC ,
  • South Dakota SD ,
  • Tennessee TN ,
  • Texas TX ,
  • Utah UT ,
  • Vermont VT ,
  • Virginia VA ,
  • Washington WA ,
  • West Virginia WV ,
  • Wisconsin WI ,
  • Wyoming WY